Where we deliver

Get Hadiya delivers across the United Arab Emirates: e.g. Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah.

We do not currently ship internationally or outside the UAE.

Deliveries to remote areas, free zones, military zones, and certain islands may require additional lead time or may be unavailable. Please contact us before ordering if you are unsure about your area.

Receiving your order

Because our products are perishable, someone must be available to receive the delivery.

• Please ensure the recipient’s name, full address, and active mobile number are correct at checkout. We cannot amend an address once the driver has departed.

• Our driver will attempt contact on arrival. If the recipient cannot be reached within [15] minutes, the driver may leave the order with building reception, security, or a neighbour where it is safe and permitted to do so.

• If delivery cannot be completed because the address was incorrect, the recipient was unavailable, or access was denied, the order is treated as delivered and cannot be refunded or redelivered free of charge. A redelivery may be arranged at an additional fee, subject to product condition.

Surprise deliveries

If you are sending a gift as a surprise and do not want us to call the recipient in advance, please note this in the order notes. We will follow your instruction, but we cannot accept responsibility for a failed delivery where advance contact was declined.

Storage on arrival

Cakes should be refrigerated immediately on arrival and consumed within 24–48 hours. In UAE outdoor temperatures, cream, cheesecake, and chocolate products should not be left unrefrigerated for more than 20–30 minutes. We are not responsible for deterioration caused by improper storage after successful delivery.